# Troubleshooting

> Fixes for common Video problems: a render that will not start, a silent preview, a refused edit, a skipped batch, an AI that cannot see Video, and long-video limits.

Source: https://video.geenius.io/docs/troubleshooting/

## The render will not start

Use a current Chrome, Edge or Safari. The render needs WebCodecs and an H.264 encoder in the browser. Try a short, 720p video first. Close heavy tabs for a long render.

## The preview is silent

Browsers keep a page silent until you have touched it. Click or tap the page, then play.

## A refused edit names a scene and a field

Every write validates the whole spec. The message names the scene (its id and title) and the field, and says what to write. Fix that value and save again.

## The quality warnings do not go away

They never block a save, but each says what a viewer would trip over. Make the scene shorter, add motion or a picture, or move text inside the safe area.

## A batch skipped a video

The `skipped` list gives the reason. Imported films are always skipped by resize and re-theme. Otherwise the video could not take the change, for example because it would break its own spec.

## A long video will not render in one go

One pass covers up to four minutes. Make chapters and **split** into one video per chapter, then render each.

## My AI says NOT_IN_WORKSPACE

Video is not added to your Geenius OS workspace. An owner or admin adds it on the Apps page.

## My AI cannot render

By design. Rendering needs a browser and a person. Ask it for the link.

## The sound library is empty

The deployment has no licensed sound library connected. Upload your own sound or use an https address.

## PLAN_REQUIRED or LIMIT_REACHED

Your workspace has no Video plan, or you reached the video count of your plan. See [Plans and limits](/docs/plans-and-limits/).

## Still stuck?

[Write to us](/contact/) with what you did and what you saw.